13ok Privacy Policy

13ok is a trusted online betting and gaming platform in Bangladesh. We understand how sensitive your personal information is. This Privacy Policy This explains what information we collect when you use 13ok, why we collect it, and how we keep it secure. Please read this policy carefully — it is important for your digital safety.

13ok collects three types of information — what you provide directly, what is generated automatically during your use of the platform, and documents required for verification. Details are outlined below:

13ok collects your information in several ways. You should have a clear understanding of each method:

• Registration Form: Information you provide when opening an account is stored directly.
• KYC Process: Documents submitted for identity verification are stored on secure servers.
• Payment Transactions: Transaction details are received from the payment gateway during deposits and withdrawals.
• Cookies & Web Beacons: Device and browser information is recorded automatically when you use the 13ok website or app.
• Customer Support: If you contact our support team, that conversation may be retained to help us improve our services.
• From Third Parties: In certain cases, information may be verified through trusted third-party organizations for identity verification purposes.

13ok uses the information it collects for the purposes outlined below. We never misuse data or use it for any unauthorized purpose:

• To create and manage your account and complete KYC verification.
• To process deposits, withdrawals, and other financial transactions.
• To create a personalized gaming experience tailored to your preferences.
• To send relevant bonuses and promotional offers (where you have given your consent).
• To prevent fraud, money laundering, and other illegal activities.
• To improve customer service and resolve technical issues.
• To fulfill legal and regulatory obligations.
• To promote responsible gaming and identify at-risk behaviour.

13ok never sells your personal information to third parties. However, there are certain situations where sharing data may be necessary:

• Payment Provider: Limited information is shared with payment providers such as Mobile Banking, Nagad, and Rocket to process transactions.
• Identity Verification Service: As part of the KYC process, necessary information may be shared with trusted verification agencies.
• Legal Authorities: Providing information in compliance with a court order or government directive may be mandatory.
• Game Software Providers: Non-identifiable data may be shared with technology partners to maintain the quality of our gaming services.
• Auditing Body: Information may be shared with auditors as required by licensing and regulatory authorities.

13ok uses cookies and similar tracking technologies on its website and app. These are used to enhance your browsing experience and monitor site performance.

You can manage cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain site features.

How long we retain your data depends on the type of data and applicable legal requirements:

• All data is retained for as long as your account remains active.
• Financial transaction records are retained for a minimum of 5 years after account closure — this is a legal requirement.
• KYC documents may be retained for up to 3 years after account closure.
• Marketing data is deleted as soon as you unsubscribe.
• If you request data deletion, we will process it within 30 days — however, data covered by legal obligations may need to be retained.

As a 13ok user, you have the following rights over your own data. We fully respect each of these rights:

• Right to Know: You can request to see what information we hold about you.
• Right to Rectification: You can correct any inaccurate or outdated information.
• Right to Erasure: You can request deletion of your data under certain circumstances.
• Right to Restrict Processing: You can restrict the use of your data for specific purposes.
• Data Portability: You can receive your data in a portable, readable format.
• Right to Object: You can object to the use of your data for marketing or profiling purposes.
• Right to Withdraw Consent: You may withdraw your consent to data processing at any time.

13ok strictly enforces an 18+ policy. We do not knowingly collect or process personal information from anyone under the age of 18.

• Age verification is carried out at the time of registration.
• Age verification is completed as part of the KYC process.
• If a minor's account is identified, it is immediately closed and all associated data is deleted.

13ok uses industry-leading technology to keep your data secure. Our security infrastructure is reviewed and upgraded on a regular basis:

• 256-bit SSL Encryption: All data transfers occur over encrypted channels.
• Two-Factor Authentication (2FA): An added layer of protection at login.
• Firewall & Intrusion Detection: Suspicious access attempts are blocked automatically.
• Regular Security Audits: Third-party security experts conduct regular system audits.
• Data Backup: Encrypted backups are stored on secure servers.
• Staff Training: Only authorized personnel have access to the information they need.

13ok may update this privacy policy from time to time. When any changes are made:

• The last updated date at the top of the page will be revised accordingly.
• You will be notified at your registered email address if any significant changes are made.
• A notice will be published on the platform.
• Continued use of the service after any changes will be considered acceptance of the updated policy.

For any privacy-related questions or concerns, please reach out to us. Our Data Protection Team will respond to your message promptly.